Get answers and keep your business moving.
Find quick answers for jobs, scheduling, invoices, payments, reminders, and your team workflow.
Getting started
How to create your first job
Add the customer first, then create the work, assign the date, and keep everything in one place from the start.
How to add customers
Save contact details, addresses, and notes once so you can use them across jobs, estimates, and invoices.
How to set up your business
Update your company name, email, phone, address, timezone, and branding so documents and reminders stay accurate.
Jobs & scheduling
How to schedule a job
Create or convert the work into a job, assign the date and time, and keep the calendar organized in one workspace.
How to manage job status
Move work through the right status so you can see what is upcoming, in progress, and completed.
How to keep jobs organized
Use customers, notes, timing, and status updates together so the day stays easier to manage.
Estimates & approvals
How to create an estimate
Build the estimate with service lines, pricing, optional notes, and the right totals before sending it to the client.
How clients approve estimates
Clients open the estimate link, review the details, approve online, and pay a deposit if one is required.
How to edit or resend estimates
Update the estimate details and resend the client link when pricing, notes, or timing needs to change.
Invoices & payments
How to send an invoice
Create the invoice, confirm the amount and due date, then send it with a client-ready payment link.
How payment links work
Clients can open the invoice link and pay online without needing a separate manual process from you.
How to track paid and unpaid invoices
Use invoice status and payment history to see what has been paid and what still needs attention.
Reminders & automation
Email reminders
Email reminders are available on all plans to keep clients informed without manual follow-up.
SMS reminders on Growth and Premium
Growth and Premium add SMS reminders when you want faster communication and fewer missed appointments.
Follow-ups and invoice reminders
Growth and Premium can keep follow-ups and invoice reminders moving as the workflow gets busier.
Review requests on Premium
Premium adds review requests after the job is complete so you can keep building trust automatically.
Team & technicians
How to add technicians
Growth and Premium let you add technician accounts so assigned work is easier to manage across the team.
How technicians log in
Technicians use their own login to view assigned jobs, update progress, and stay aligned with the schedule.
Clock in and clock out
Growth and Premium support clock in and clock out so time on the job is easier to capture.
Time tracking
Use time tracking and timesheets on Growth and Premium to see how work is moving in the field.
Settings & branding
Customize branding
Upload your logo and set your brand color so client-facing pages and emails feel consistent.
Email notifications
Use business settings to keep sender details and notifications accurate across estimates, invoices, and reminders.
Business settings
Update company details, payment options, and workflow preferences from your main settings area.
Troubleshooting
Client sees the wrong estimate status
Refresh the estimate link and check for cached pages first so the latest status can load correctly.
Invoice not updating
Check the invoice status, payment history, and any recent edits to confirm the latest state is saved correctly.
Common workflow issues
Start by reviewing customer details, job status, reminders, and settings to spot where the process needs updating.
Reach out and we’ll point you in the right direction.
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